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911 Crisis Center

911 Crisis Center

Documentary2 Seasons
TV14
A team of 911 dispatchers at a call center just outside of Cleveland saves lives by helping panic-stricken callers.
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Watch 911 Crisis Center Season 1

A team of 911 dispatchers at a call center just outside of Cleveland saves lives by helping panic-stricken callers.

  • 12 Hours Together

    Episode 1 - 21 mins
    Dispatcher Essence Sullins and the night shift take nonstop emergency calls from 6 p.m. to 6 a.m.

  • Best of Luck

    Episode 2 - 21 mins
    Dispatcher Christine Mazzeo says goodbye to the work family she has been with for over 12 years.

  • Training Wheels

    Episode 3 - 21 mins
    Trainee Matt Reinke must navigate the night shift, the callers and his fellow dispatchers.

  • Octopus Mode

    Episode 4 - 21 mins
    Supervisor Charline Polk is faced with a situation that chills her to the bone.

  • Third Time's the Charm

    Episode 5 - 21 mins
    The team must piece together the puzzle of a possible kidnapping; Nancy's wedding.

  • 40 Shots Fired

    Episode 6 - 21 mins
    Melanie McCavish and the team ramp up when a barrage of shots-fired calls come in at the same time.

  • What to Expect

    Episode 7 - 21 mins
    Pregnant dispatcher Abby Encarnacion navigates 12-hour shifts and taking highly emotional calls.

  • Put to the Test

    Episode 8 - 21 mins
    Marra Wargo leads the team through a storm of emergencies, panicked witnesses and a dog in danger.

  • Teamwork Makes the Dream Work

    Episode 9 - 21 mins
    911 Dispatcher Jackie Chappuies takes training rookie Hayley Kilbane into her own hands.

  • Double Homicide

    Episode 10 - 21 mins
    Nothing shakes Christine Mooch Muccino to the core more than when she learns of a crisis at home.

  • They're out There

    Episode 11 - 21 mins
    A traffic stop turns into a full-blown pursuit, and an accident leaves a motorcyclist motionless.

  • Help Is on the Way

    Episode 12 - 21 mins
    The shift comes together to support their pregnant teammate, Kaitlyn Schroeder.

  • The First, First Responders

    Episode 13 - 21 mins
    Dispatcher appreciation week begins, and while morale is high, the crime rate seems to be higher.

  • Appreciation in Action

    Episode 14 - 21 mins
    Dispatch Appreciation Week is in full swing, with raffle tickets flowing and costumes aplenty.

  • Positive Impacts

    Episode 15 - 21 mins
    Jessica Merkosky taps into her cheerleader past to raise her team's spirits; families in crises.

  • Work Family

    Episode 16 - 21 mins
    Donna Majoros needs support when she is faced with a call that brings a past trauma into the light.

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